HOSPITALITY QUALITY SERVICE CULTURE

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Elevate your hospitality game with our HRDC certified Hospitality Quality Service Culture training program. In just 8 hours, participants will gain a deep understanding of the quality service standards, employee performance, and service culture required in the hotel industry.

Our comprehensive program covers everything from the standard operating procedures of a hotel to the nuances of service culture. By the end of the course, participants will be equipped with the knowledge and skills needed to deliver exceptional service and uphold the high standards of the hospitality industry.

Ready to take your hospitality career to the next level? Request a quote today to learn more about our Hospitality Quality Service Culture training program by DHS HOSPITALITY ACADEMY SDN. BHD. and start your journey towards becoming a hospitality expert.
Learning Objectives

1. Understand the importance of hospitality quality service culture in the hospitality industry: Participants will learn the significance of providing exceptional customer service and how it contributes to the overall success of a hospitality business. They will also understand how a positive service culture can lead to increased customer satisfaction, loyalty, and positive word-of-mouth marketing.

2. Develop effective communication skills: Participants will learn how to effectively communicate with customers, colleagues, and managers in a professional and courteous manner. They will understand the importance of active listening, empathy, and clear communication in delivering high-quality service. They will also learn how to handle difficult situations and resolve customer complaints in a timely and satisfactory manner.

3. Enhance teamwork and collaboration: Participants will learn the importance of teamwork in creating a positive service culture. They will understand how collaboration among team members can lead to better customer service, increased efficiency, and a more harmonious work environment. They will also learn how to work effectively with colleagues from diverse backgrounds and with different communication styles to achieve common goals.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Communication skills
2. Customer service
3. Problem-solving skills