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Are you ready to take your leadership skills to the next level? Our HRDC certified Hospitality Supervision and Managing People training program is designed to equip Managers and Supervisors with the tools they need to effectively manage their teams. From giving orders and instructions to evaluating employee performance, this program covers essential topics to ensure the smooth running of your department.

With a focus on employee safety, job design, and productivity, participants will learn how to improve work methods, quality, and cost control. Our 8-hour program is packed with valuable insights and practical strategies that will empower you to lead with confidence and drive results.

Ready to elevate your leadership game? Request a quote today to learn more about our Hospitality Supervision and Managing People training program by DHS Hospitality Academy Sdn. Bhd. and take the first step towards becoming a more effective and successful leader.
Learning Objectives

1. Understand the importance of effective communication in hospitality supervision and managing people. Participants will learn how to communicate clearly and professionally with staff, guests, and other stakeholders to ensure smooth operations and positive guest experiences.

2. Develop skills in conflict resolution and problem-solving in a hospitality setting. Participants will learn how to identify and address conflicts among team members, guests, and other individuals in a timely and effective manner, ultimately enhancing team morale and guest satisfaction.

3. Gain knowledge of best practices in employee motivation, performance management, and team building. Participants will learn how to inspire and motivate their team members, set clear performance expectations, provide constructive feedback, and foster a positive work environment to drive employee engagement and productivity.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Leadership
2. Communication
3. Conflict resolution