Hospitality Unity Career Program

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Join the "Hospitality Unity Career Program" at DHS Hospitality Academy SDN. BHD. and unlock the doorway to a successful career in hospitality. This HRDC-certified course, spanning 56 hours, offers comprehensive training designed to equip you with the skills and knowledge essential for excelling in various hospitality roles. From customer service excellence to operational management and industry best practices, this program covers a wide array of topics tailored to meet the demands of the dynamic hospitality sector. Learn from seasoned professionals who provide practical insights and hands-on training, ensuring you're well-prepared to navigate the challenges and opportunities in the hospitality industry. Whether you're a newcomer or a seasoned professional looking to advance your career, DHS Hospitality Academy SDN. BHD. provides the platform for your success. Request a quote today and take the first step toward your rewarding hospitality career!
Learning Objectives

1. Achieve Customer Service Excellence
Develop the skills necessary to deliver outstanding customer service. Learn techniques for understanding customer needs, handling complaints effectively, and creating memorable guest experiences that foster loyalty and satisfaction.

2. Master Operational Management
Gain a comprehensive understanding of operational management within the hospitality industry. Learn to manage daily operations efficiently, optimize resource allocation, and ensure smooth functioning of hospitality establishments.

3. Adopt Industry Best Practices
Learn the best practices in hospitality to maintain high standards of service and operational excellence. Understand the latest trends, technologies, and sustainability practices that can enhance the guest experience and improve business performance.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

16-56 hours, English

Target Audience

Suitable for all employees with at least 2 months of experience in hospitality industry

Key Skillset Addressed

1. Customer Service Proficiency
2. Operational Management Expertise
3. Knowledge of Industry Trends and Best Practices