MALL Operations Program

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Looking to kickstart your career in the Mall Industry? Look no further than the MALL Operations Program managed by the Center for Hospitality. This HRDC certified training program offers 56 hours of comprehensive training in Mall Operations, focusing on essential soft skills needed for success in the industry.

With modules covering Principles of Mall Operations, Safety & Security, Customer Service, and Crowd Operations, this competency-based program is perfect for individuals without traditional academic qualifications. Upon completion, you'll receive certification from the SCHOOL OF PROFESSIONAL EXECUTIVE EDUCATION DEVELOPMENT, opening up new career opportunities in the Mall Industry. Request a quote today to learn more about how this program can benefit your career growth.
Learning Objectives

1. Understand the key components of MALL operations, including leasing agreements, tenant management, and maintenance procedures. Participants will learn how to effectively manage tenant relationships, negotiate lease agreements, and oversee the maintenance and upkeep of the property to ensure a positive shopping experience for customers.

2. Develop effective communication and problem-solving skills to address issues that may arise in MALL operations. Participants will learn how to effectively communicate with tenants, vendors, and other stakeholders to address concerns and resolve conflicts in a timely and professional manner. They will also learn how to proactively identify potential issues and implement solutions to ensure the smooth operation of the MALL.

3. Gain a comprehensive understanding of industry best practices and regulations related to MALL operations. Participants will learn about the latest trends in the industry, as well as legal requirements and regulations that govern MALL operations. They will also learn how to stay abreast of changes in the industry and implement best practices to ensure compliance and operational efficiency.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

56 hours, English

Target Audience

Suitable for all employees with at least 2 months of working experience in the mall industry.

Key Skillset Addressed

1. Customer service skills
2. Retail operations knowledge
3. Problem-solving abilities