Managing Difficult Conversations

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Looking to enhance your communication skills in the workplace? Look no further than our HRDC certified training program on Managing Difficult Conversations. Developed by industry experts, this program equips participants with the necessary tools and techniques to navigate challenging conversations with confidence and professionalism.

Our training program at KCOMMERCE (M) SDN BHD in Malaysia focuses on practical strategies for handling conflicts, managing emotions, and achieving mutually beneficial outcomes. Whether you are a team leader, manager, or HR professional, this program will help you foster a positive work environment and improve team dynamics. Request a quote today to learn more about how our Managing Difficult Conversations training can benefit you and your organization.
Learning Objectives

1. Understand the importance of effective communication in managing difficult conversations: Participants will learn the significance of clear and honest communication in navigating challenging discussions. They will explore different communication styles and techniques to effectively convey their message while also actively listening to the other party.

2. Develop strategies for handling emotions during difficult conversations: Participants will learn how to manage their own emotions and navigate the emotions of others during tough discussions. They will explore techniques for staying calm and composed, as well as ways to de-escalate tense situations and maintain a constructive dialogue.

3. Practice active listening and empathy in difficult conversations: Participants will learn the importance of active listening and empathy in understanding the perspectives and emotions of the other party. Through interactive exercises and role-playing scenarios, they will practice active listening skills and demonstrate empathy to build rapport and trust in challenging conversations.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 to 2 days; English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Active listening
2. Emotional intelligence
3. Conflict resolution