Master Difficult Conversations

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Master the art of handling difficult conversations with our HRDC certified training program in Malaysia. Our comprehensive course will equip you with the necessary skills and techniques to navigate challenging discussions with confidence and professionalism. From conflict resolution to effective communication strategies, our training will empower you to effectively manage any tough conversation that comes your way.

Join us at Workwise Services Sdn. Bhd. and take your communication skills to the next level. Request a quote today to learn more about our Master Difficult Conversations training program and start your journey towards becoming a more effective and empathetic communicator. Don't let difficult conversations hold you back - equip yourself with the tools you need to succeed in any situation.
Learning Objectives

1. Develop the ability to remain calm and composed during difficult conversations by learning effective techniques for managing emotions and maintaining control over reactions. This will help participants to approach challenging discussions with confidence and professionalism.

2. Enhance active listening skills to ensure that all parties feel heard and understood during difficult conversations. Participants will learn how to ask probing questions, rephrase statements, and provide feedback in a way that fosters open communication and mutual respect.

3. Gain strategies for finding common ground and reaching resolutions in difficult conversations. By learning how to identify shared goals, explore various solutions, and negotiate effectively, participants will be able to navigate conflicts and disagreements with greater success and achieve positive outcomes for all parties involved.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 to 2 days; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Active listening
2. Empathy
3. Conflict resolution