Professional Hotel Personnel

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Excel in the hospitality industry with the "Professional Hotel Personnel" program at DHS Hospitality Academy SDN. BHD. This HRDC-certified course provides comprehensive training over 56 hours, designed to equip you with the skills and knowledge needed to thrive in various hotel roles. Covering areas such as front desk operations, guest relations, housekeeping management, and hospitality ethics, this program ensures you're prepared for the diverse demands of hotel operations. Learn from experienced instructors who blend theoretical insights with practical training, ensuring you're equipped to deliver exceptional guest experiences. Whether you're beginning your career in hospitality or seeking to advance to higher positions, DHS Hospitality Academy SDN. BHD. provides the platform for success in hotel personnel management. Request a quote today and take the first step towards a rewarding career in hospitality!
Learning Objectives

1. Master Front Desk Operations
Develop the skills to efficiently manage front desk operations, including check-ins, check-outs, reservations, and guest inquiries. Learn to use hotel management software and ensure a smooth, welcoming experience for all guests.

2. Enhance Guest Relations
Gain expertise in building and maintaining positive relationships with guests. Learn techniques for effective communication, handling complaints, and providing personalized service to exceed guest expectations and foster loyalty.

3. Understand Housekeeping Management
Acquire comprehensive knowledge of housekeeping management, including cleaning protocols, room inspections, and staff coordination. Ensure high standards of cleanliness and hygiene to enhance guest satisfaction and maintain hotel reputation.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

16-56 hours, English

Target Audience

Suitable for all employees with at least 2 months of experience in hospitality industry

Key Skillset Addressed

1. Front Desk and Customer Service Proficiency
2. Effective Guest Communication and Problem-Solving
3. Housekeeping and Operational Efficiency