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Are you looking to enhance your reservation sales skills and boost your hotel's revenue? Look no further than our HRDC certified Reservation Sales Training program. In just 8 hours, participants will gain the knowledge and confidence to effectively handle reservations and upsell hotel products with ease.

Our comprehensive program covers telephone etiquette, market conditions, qualifying customers, presenting rates, overcoming price resistance, upselling techniques, and closing the sale. Participants will learn non-pressuring ways to upsell, describe hotel facilities positively, and recap sales for maximum impact. Don't miss this opportunity to elevate your reservation sales game and drive success for your hotel. Request a quote today to learn more about our Reservation Sales Training program.
Learning Objectives

1. Telephone Etiquette
2. Understanding Market Conditions
3. Qualifying Customers
4. Presenting Rates and Overcoming Price Resistance
5. Upselling Techniques
6. Sales Closing

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Effective Communication
2. Market Analysis and Adaptability
3. Customer Relationship Management
4. Sales and Upselling Proficiency
5. Closing Skills