Resort Destination Operations Program

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Looking to kickstart your career in the resort industry? Look no further than the Resort Destination Operations Program offered by DHS Hospitality Academy Sdn. Bhd. This HRDC certified program, managed by the Center for Hospitality, provides you with 56 hours of comprehensive training in resort operations.

With modules covering everything from destination management to customer challenges, this program is designed to equip you with the necessary soft skills for a successful career in the resort industry. Whether you're just starting out or looking to advance your career, this competency-based program is the perfect fit. Request a quote today to learn more about how this program can open up new career opportunities for you.
Learning Objectives

1. Understand the key components of resort destination operations, including guest services, hospitality management, and facility maintenance. Participants will learn how to effectively manage guest experiences, ensure high levels of customer satisfaction, and maintain the overall functionality and appearance of the resort property.

2. Develop skills in strategic planning and decision-making specific to resort destination operations. Participants will learn how to analyze market trends, identify opportunities for growth, and make informed decisions to drive the success of the resort. They will also gain knowledge in budgeting, resource allocation, and risk management to ensure the financial sustainability of the operation.

3. Enhance communication and leadership skills to effectively manage a team in a resort destination setting. Participants will learn how to motivate and empower employees, resolve conflicts, and foster a positive work culture. They will also gain insights into effective customer service techniques, crisis management, and emergency response protocols to ensure the safety and satisfaction of guests at the resort.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

56 hours, English

Target Audience

Suitable for employees with at least 2 months of working experience in Resort & Destination Operations.

Key Skillset Addressed

1. Customer service
2. Hospitality management
3. Event planning