Resort Managers Program

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Advance your career in the hospitality industry with the "Resort Managers Program" offered by DHS Hospitality Academy SDN. BHD. This HRDC-certified course spans 56 immersive hours, providing specialized training for current and aspiring resort managers. Covering key areas such as guest services, operational management, marketing strategies, and staff leadership, this program ensures you gain comprehensive knowledge and practical skills tailored to the resort industry. Learn from experienced professionals who bring real-world expertise to the classroom, preparing you to tackle the dynamic challenges of resort management with confidence. Whether you seek to enhance your current role or pursue new career opportunities, the Resort Managers Program equips you with the tools to succeed and excel in the competitive hospitality landscape. Join DHS Hospitality Academy SDN. BHD. and take the first step towards becoming a distinguished resort manager.
Learning Objectives

1. Master Guest Services Management
Develop advanced skills in managing guest services to ensure exceptional experiences. Learn how to anticipate guest needs, handle complaints effectively, and implement service standards that enhance guest satisfaction and loyalty.

2. Optimize Resort Operations
Gain a deep understanding of resort operational management. Learn to coordinate various departments, streamline processes, and implement best practices to ensure smooth and efficient resort operations.

3. Develop Marketing and Leadership Strategies
Acquire knowledge in creating and executing effective marketing strategies tailored for resorts. Enhance your leadership skills to inspire and manage staff, fostering a collaborative and high-performing team environment.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

56 hours, English

Target Audience

Suitable for all employees with at least 1 year of experience in the hospitality industry

Key Skillset Addressed

1. Guest Services Excellence
2. Operational Efficiency
3. Strategic Marketing and Leadership