Resort Operations Program

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Join the Resort Operations Program offered by DHS HOSPITALITY ACADEMY SDN. BHD. to open doors to numerous career opportunities in the hospitality sector. This HRDC-certified training program is designed to equip individuals with essential soft skills for a career in the resort industry. Spanning 56 hours, this comprehensive training program is perfect for those lacking sufficient O level grades but seeking a competency-based education. The curriculum covers key areas such as Hospitality Operations, Safety & Security, Recreation Operations, Basic Resort English, Food & Beverage Principles, and Rooms Division Operations. Each module provides foundational knowledge and practical skills crucial for success in resort settings.

Ready to embark on a rewarding career in resort operations? Request a quote today!
Learning Objectives

1. Understand Hospitality Operations: Gain a comprehensive understanding of hospitality operations, including the fundamentals of service apartment management and resort-specific practices.

2. Ensure Safety & Security: Learn essential safety and security protocols to ensure a safe environment for guests and staff, covering emergency response and preventive measures.

3. Enhance Guest Experience: Acquire the skills to enhance guest satisfaction through effective recreation management, basic resort English, and exceptional food and beverage service.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

56 hours, English

Target Audience

Suitable for all employees with at least 2 months of working experience in Resort Operations.

Key Skillset Addressed

1. Customer Service Excellence
2. Operational Competence
3. Safety & Security Management