Retail Management

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Looking to excel in the retail industry? Look no further than SH Retail Academy Sdn. Bhd.'s Retail Management training program. Our comprehensive course covers all aspects of retail management, from inventory control to customer service, sales strategies, and more.

Led by industry experts, this program will equip you with the knowledge and skills needed to succeed in the fast-paced world of retail. Whether you're a seasoned professional looking to upskill or a newcomer to the industry, our training program is suitable for all levels of experience.

Join us and take your career to the next level with SH Retail Academy Sdn. Bhd.'s Retail Management program.  Start your journey towards a successful career in retail management.
Learning Objectives

1. Understand the fundamentals of retail management: Participants will learn about the key principles and concepts of retail management, including merchandising, inventory management, customer service, and sales techniques. They will also gain an understanding of the importance of effective leadership and communication skills in a retail setting.

2. Develop skills in strategic planning and decision-making: Participants will learn how to analyze market trends, identify opportunities for growth, and develop strategic plans to achieve business objectives. They will also learn how to make informed decisions based on data and market research, as well as how to adapt to changing market conditions and consumer preferences.

3. Enhance customer satisfaction and loyalty: Participants will learn how to provide exceptional customer service, build strong relationships with customers, and create a positive shopping experience. They will also learn how to effectively manage customer complaints and feedback, as well as how to implement strategies to increase customer satisfaction and loyalty. By focusing on customer-centric strategies, participants will be able to drive sales and build a loyal customer base.

Content Delivery Method

Physical and Virtual Classroom

HRD Corp Certified Course


Duration and Language

2 Days; available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

Customer service excellence, Inventory management, Sales strategy planning