Retail Operations Career Program

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Jumpstart your career in the retail industry with the "Retail Operations Career Program" at DHS Hospitality Academy SDN. BHD. This HRDC-certified course offers 56 hours of comprehensive training designed for those aiming to excel in retail management and operations. Covering key areas such as inventory control, customer service excellence, sales strategies, and merchandising, this program equips you with the essential skills and knowledge to thrive in the dynamic retail environment. Learn from experienced instructors who bring practical insights and hands-on training, ensuring you are prepared to handle the challenges of retail management effectively. Whether you aspire to advance in your current role or seek new opportunities in the retail sector, this program provides the foundation for a successful career in retail operations. Join DHS Hospitality Academy SDN. BHD. and take the first step toward your future in retail. Request a quote today!
Learning Objectives

1. Master Inventory Control Techniques
Understand the principles and practices of effective inventory management. Learn to track inventory levels, optimize stock, reduce shrinkage, and ensure that products are available to meet customer demand without overstocking.

2. Enhance Customer Service Excellence
Develop the skills needed to provide exceptional customer service. Learn how to engage with customers, address their needs and complaints effectively, and create a positive shopping experience that fosters customer loyalty and repeat business.

3. Implement Effective Sales Strategies and Merchandising
Gain insights into successful sales techniques and merchandising strategies. Learn how to increase sales through effective product placement, promotional tactics, and understanding consumer behavior to enhance the visual appeal and functionality of retail spaces.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

4-56 hours, English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Efficient Inventory Management
2. Customer Service Proficiency
3. Sales and Merchandising Acumen