Supermarket Operations Career Program

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Step into a thriving career with the "Supermarket Operations Career Program" at DHS Hospitality Academy SDN. BHD. This HRDC-certified course spans 56 hours, offering in-depth training designed for those aspiring to excel in supermarket management and operations. Covering key aspects such as inventory management, customer service excellence, staff supervision, and merchandising strategies, this program ensures you gain the practical skills and knowledge required for success in the supermarket industry. Learn from experienced instructors who bring real-world insights and hands-on training, preparing you for the dynamic environment of supermarket operations. Whether you aim to advance in your current role or seek new opportunities in retail management, DHS Hospitality Academy SDN. BHD. provides the foundation for a successful and rewarding career in supermarket operations.
Learning Objectives

1. Effective Inventory Management
Learn strategies for maintaining optimal inventory levels, implementing efficient stock rotation practices, and utilizing inventory management software to minimize stockouts and overstock situations. Understand the importance of inventory control in maximizing profitability and customer satisfaction in supermarket operations.

2. Customer Service Excellence and Relationship Management
Develop skills to deliver exceptional customer service tailored to supermarket environments, including handling customer inquiries, resolving complaints effectively, and fostering positive customer relationships. Gain insights into customer behavior and preferences to enhance overall satisfaction and loyalty.

3. Supervisory Skills and Team Leadership
Acquire techniques for supervising supermarket staff, including scheduling, task delegation, performance evaluation, and fostering a cohesive team environment. Learn effective communication and motivational strategies to optimize team performance and ensure smooth daily operations.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

4-56 hours, English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Inventory Management Expertise
2. Customer-Centric Service Delivery
3. Effective Supervision and Leadership