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Elevate your communication skills with our HRDC certified Telephone Skills training program. In just 8 hours, participants will master the art of answering and attending calls with confidence and professionalism. From developing clear communication techniques to improving vocal dynamics, this program covers all aspects of effective telephone etiquette.

Participants will learn how to answer calls promptly, listen actively, and transfer calls seamlessly. With a focus on vocal tone, breath control, and enunciation, this program will help individuals make a lasting impression on every caller. Whether you are looking to enhance customer service or improve internal communication, our Telephone Skills training is the perfect solution.

Ready to revolutionize your telephone etiquette? Request a quote today and discover how our program by DHS Hospitality Academy Sdn. Bhd. in Malaysia can take your communication skills to the next level.
Learning Objectives

1. Develop effective communication skills: Participants will learn how to speak clearly and professionally on the phone, using appropriate tone and language to effectively convey their message to callers. They will also learn active listening techniques to ensure they understand the caller's needs and respond appropriately.

2. Enhance customer service skills: Participants will learn how to handle difficult or upset customers with empathy and patience, de-escalating tense situations and finding solutions to their problems. They will also learn how to provide accurate and helpful information to callers, ensuring a positive customer experience.

3. Improve time management and organization: Participants will learn how to efficiently handle multiple phone calls and prioritize tasks to ensure all callers receive prompt and courteous service. They will also learn how to effectively document calls and follow up on any outstanding issues, improving overall efficiency and effectiveness in their role.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Active listening
2. Professional communication
3. Problem-solving