The Art Of Handling Difficult Employees Effectively

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Are you struggling to manage difficult employees in your workplace? Look no further than our comprehensive training program, "The Art of Handling Difficult Employees Effectively". Developed by industry experts and tailored specifically for managers and HR professionals, this program equips you with the skills and strategies needed to effectively handle challenging employee situations.

Through interactive workshops, case studies, and role-playing exercises, you will learn how to identify different types of difficult employees, de-escalate conflicts, and implement effective communication techniques. Gain the confidence and tools necessary to address performance issues, improve team dynamics, and create a positive work environment. Request a quote today to discover how our training program can help you effectively manage difficult employees and drive success in your organization.
Learning Objectives

1. Identify and understand the different types of difficult employees: In this training program, participants will learn how to recognize and categorize difficult employees based on their behavior, attitude, and performance. By understanding the underlying reasons for their behavior, participants will be better equipped to address and manage difficult employees effectively.

2. Develop effective communication strategies: Participants will learn how to communicate with difficult employees in a clear, assertive, and respectful manner. They will practice active listening, asking open-ended questions, and providing constructive feedback to help improve the employee's performance and behavior.

3. Implement conflict resolution techniques: Participants will learn how to de-escalate conflicts and resolve issues with difficult employees in a professional and diplomatic manner. They will explore different conflict resolution strategies, such as mediation, negotiation, and compromise, to find mutually beneficial solutions and maintain a positive working relationship with the employee.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 to 2 days; English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Conflict resolution
2. Communication skills
3. Emotional intelligence