The Power Of The Currency of Kindness in Business

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In today's fast-paced and competitive world, it's easy to overlook the value of kindness in the workplace. However, research has shown that a culture of kindness can lead to increased employee satisfaction, improved customer relationships, and higher productivity. Our programme is designed to help corporate professionals understand the importance of kindness in business and provide them with the tools and strategies they need to promote kindness in their workplace.
Learning Objectives

1. To explore strategies for building a culture of kindness, including team-building activities, open communication, and recognition and appreciation programs.
2. To develop effective communication skills for promoting kindness in business, such as active listening, empathy, and constructive feedback.
3. To learn conflict resolution techniques that prioritise kindness and respect.
4. To understand the importance of kindness in customer service and learn techniques for demonstrating kindness in customer interactions.
5. To explore strategies for leading with kindness and improving leadership effectiveness.

Content Delivery Method

Physical or Virtual Classroom

HRD Corp Certified Course


Duration and Language

2 Days; available in English and Bahasa Malaysia

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

Culture Building, Communication, Leadership, Feedback, Recognition