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Enhance your skills and knowledge in delivering top-notch service in the hospitality industry with our one day training program on Total Quality Service. Designed for professionals in the hospitality sector, this program covers essential topics such as customer satisfaction, service excellence, and quality management. Our experienced trainers will provide practical insights and strategies to help you elevate your service standards and exceed customer expectations. This training program is in association with the School of Professional Executive Education Development (SPEED) by ASIA e University.

Request a quote today to learn more about how our Total Quality Service training program can benefit you and your organization. Elevate your service standards and stand out in the competitive hospitality industry with DHS Hospitality Academy.
Learning Objectives

1. Understanding Customer Satisfaction
2. Achieving Service Excellence
3. Implementing Quality Management
4. Enhancing Customer Experience
5. Continuous Improvement and Feedback

Content Delivery Method


HRD Corp Certified Course


Duration and Language

1 Day; available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Customer Satisfaction Analysis
2. Service Excellence Techniques
3. Quality Management Implementation
4. Customer Experience Enhancement
5. Continuous Improvement Processes