Turbo-Charging Customer Service Excellence

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How to create The WOW! Factor, Transforming Moments of Truth to Moments of

Empowering Mindsets and Practical Strategies to Create, Deliver & Nurture
Delightful Customer Experience Time after Time!

This intensive hands-on workshop is specially designed to provide a robust
framework to enable staff who interact with customers to consistently deliver
superior service, proactively build delightful customer experience, and thereby
propel your company to develop and use the ultimate sustainable competitive
advantage - bankable relationships with customers, to more profitably
distinguish itself in the market place.
Learning Objectives

1. The importance of mindset and attitude to achieve the results required
2. Practice different styles of communication to create rapport and two-way communication
3. Handle customers and approach problem-solving with empathy
4. Manage the service flow of customers and create moments of delight through key touch points
5. Use the right language to deliver a customer-focused experience
6. How to set new standards of service excellence in the service process

Content Delivery Method

Physical Classroom

HRD Corp Certified Course


Duration and Language

2 Days; available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

Customer Service Excellence, Problem Solving, Communication