Workshop On Customer Service And Hospitality

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Looking to enhance your customer service and hospitality skills? Look no further than the Workshop On Customer Service And Hospitality by EDUWORLD ACADEMY SDN. BHD. Our comprehensive training program in Malaysia is designed to equip you with the knowledge and skills needed to provide exceptional customer service and create memorable experiences for your guests.

Led by industry experts, our workshop covers topics such as effective communication, problem-solving, and building strong customer relationships. Whether you are a front-line staff member or a manager looking to improve your team's customer service skills, this workshop is perfect for anyone looking to elevate their customer service game. Request a quote today to learn more about how our training program can benefit you and your team.
Learning Objectives

1. Understand the importance of exceptional customer service: Participants will learn the impact of providing excellent customer service on customer satisfaction, loyalty, and overall business success. They will also learn how to identify and meet customer expectations, handle difficult situations, and create positive customer experiences.

2. Develop effective communication skills: Participants will learn how to communicate effectively with customers, both verbally and non-verbally. They will learn how to listen actively, ask the right questions, and provide clear and concise information to customers. They will also learn how to use positive language, tone, and body language to enhance communication and build rapport with customers.

3. Enhance problem-solving and conflict resolution skills: Participants will learn how to identify and address customer complaints and conflicts in a professional and timely manner. They will learn how to remain calm under pressure, empathize with customers, and find solutions to resolve issues effectively. They will also learn how to follow up with customers to ensure their satisfaction and loyalty.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 to 2 days; English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Communication skills
2. Problem-solving abilities
3. Empathy and understanding